View From The Field
Written By: Benny Tran
"What do you know about Med One and what we do here?” This is one question I make sure to ask each of the equipment delivery drivers I interview to test and gauge their interest in Med One. Sometimes I get lucky and get someone that has really done their research. It is rare for me to interview a candidate with experience in the medical rental industry. There are a few things I like to explain about what we do in our medical equipment rental office in Hayward.
Here at Med One no day is the same. Every day is something different. Our services are on demand all of the time, so we don’t have the luxury of planning our days around the events of our schedule because we really don’t know what’s on the docket next. If you like surprises, this job will never leave you empty handed.
A typical day for a delivery driver in Hayward, California starts with several deliveries and pickups in multiple directions already pending by the time they get into the office. In an effort to be prepared we plan routes and load vehicles with equipment in anticipation of fulfilling possible orders that may come throughout the day while we are already out, in order to reduce delivery times. We can’t plan for every situation that may arise, but we do the best we can.
Often times, we’ll receive an order with a driver just around the corner from an account. There may be 10 minutes from the time the order is placed to the time the driver arrives with the equipment. These are the types of preparations that really impress our customers and distinguish us from other services."Often times, we’ll receive an order with a driver just around the corner from an account. There may be 10 minutes from the time the order is placed to the time the driver arrives with the equipment. These are the types of preparations that really impress our customers and distinguish us from other services."
Then there are the times when we’re right around the corner or even at the account when they request something that isn’t on the vehicle. In these instances, we utilize our central location in Hayward to get to the account as soon as possible. In the off chance that everyone is already out making deliveries, it may fall on that same person already at the account to make that round trip to the office and get right back out to the same account to complete the order. These are the days that require many hours and a lot of patience, but when we get word from a satisfied customer it makes everything worth it.
There are a lot of moving parts behind the scenes of the rental operations in Hayward California that many people are not aware of, including those that interact with us daily. These include the potential candidates I interview, our customers, and even employees outside of the rental offices. Our team is able to provide exceptional service efficiently in a manner that hides all of the complicated nuances that are actually required to complete a single transaction, and in the end, we hope to provide our customers with that seamless transaction. They call. We deliver. It’s as simple as that.
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