Med One to One Spring/Summer 2025 ISSUE 83

Above and Beyond

Above and Beyond

Written By Troy Tait

This April marked my 31st year at Med One—a milestone that has given me a chance to reflect on the incredible journey we’ve taken. Looking back, it’s amazing to see how far we’ve come. From humble beginnings to where we are today, the path has been filled with unforgettable memories, valuable lessons, and plenty of challenges. There were times when the future felt uncertain, but thanks to the perseverance, commitment, and dedication of so many, we’ve turned the seemingly impossible into reality.

As Med One began to gain momentum and grow, our founders introduced the idea of an annual company meeting—a time to celebrate our progress, set new goals, and strengthen our connections. In the early days, these gatherings took place at a local country club with just 20 to 25 attendees. Though we didn’t get to play golf, we were inspired by the view of the course through the meeting room windows. These meetings were filled with motivational messages, goal setting, and a renewed commitment to excellence.

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"The purpose: to build on our success, develop new strategies, and, most importantly, foster relationships."

Over the years, attendance grew, but the purpose remained the same: to build on our success, develop new strategies, and, most importantly, foster relationships. Eventually, we outgrew the country club and moved to larger venues—our first being the Ritz-Carlton at Half Moon Bay. It was a memorable event that marked a new chapter in our journey.

Above and Beyond

Fast forward to May 2025, and what began as a one-day meeting has evolved into a four-day event with over 200 participants. The first two days were held at our corporate office, with a strong focus on sales. We offered tailored breakout sessions for each of our unique sales teams and hosted a dynamic group session led by a Sales Trainer who shared valuable insights and inspiration. We also took time to review our goals and recognize top performers across the organization.

The second half of the event took place at the stunning Montage Deer Valley, nestled at 8,300 feet in the Wasatch Mountains. This change of scenery brought a fresh energy to the meetings and allowed us to welcome our operations teams, representing every corner of the company.

We heard powerful messages from three of our Senior Leaders and five of our longest-tenured employees. Additionally, six external speakers delivered presentations on topics that extended beyond the workplace—covering effective communication, health and wellness, artificial intelligence, office etiquette, economic trends, and charitable engagement. These sessions were designed to enrich both our professional and personal lives.

Above and Beyond

The event concluded with a lively raffle, a delicious dinner, and a final keynote speaker who captivated us with a magical and inspiring message about creating warm, meaningful connections.

The theme of this year’s meeting was “Above and Beyond”—a core part of the Med One Way. And in every sense, this event lived up to that theme. It was inspiring, motivating, and thought-provoking. Some messages were highly specific, while others encouraged us to reflect and explore new ways to grow and improve.

For me, the highlight is always the people. I’ve built so many meaningful relationships over the years, and it’s a joy to reconnect with colleagues from across the organization.

I’m also deeply appreciative of those who couldn’t attend. There was a time when we could bring everyone together, but our reach has grown so significantly that it’s no longer feasible. Still, their contributions are vital. Our work—providing medical equipment 24/7, 365 days a year—is too important to pause. Even if they weren’t in the room, their impact was felt and continues to be meaningful.

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"The Above and Beyond theme wasn’t just a slogan—it was a lived experience throughout the week."

As I reflect on this year’s event and the journey we’ve taken together, I’m filled with gratitude and optimism. The “Above and Beyond” theme wasn’t just a slogan—it was a lived experience throughout the week. Whether in the training rooms, the mountain air, or the quiet dedication of those holding down the fort, the spirit of Med One shone brightly. I’m excited for what lies ahead and confident that, together, we’ll continue to grow, innovate, and make a meaningful difference—one connection, one goal, and one step at a time.

Med One Group