Employee Spotlights
Written By Arthur / Benjamin / Alexander / Craig
ROBERT HAYES
CENTRALIZED DISPATCHER | LA MIRADA, CA
I was born and raised in Compton, California, where the culture runs deep and the lessons come early. Growing up there shaped who I am—resilient, grounded, and always striving to uplift those around me. I carry that spirit with me wherever I go—laid-back, driven, and all about family first.
Speaking of family, they’re everything to me. I’m blessed to share life with my amazing wife, Latoya, and we’ve got five beautiful kids: Jeremiah, Jordin, Jada-Lynn, Justice, and Jurnee. Each of them brings something unique to the table, and together we’re a team—loud, loving, and full of life. We also have a French Bulldog named Hussle (yes, named after Nipsey)—he’s full of personality and definitely thinks he runs the house.
When I’m not working, you’ll probably find me doing something creative. I run a brand called Limitless Essential Apparel—it’s all about breaking boundaries and embracing growth. I’m also a self-published author with over 20 titles on Amazon.com, ranging from coloring books to romance. Writing has become another outlet for me to inspire, create, and connect with people from all walks of life.
In January, I launched Grannies Babies Outreach Foundation Inc., a nonprofit dedicated to supporting families and communities through love, resources, and service. Giving back has always been important to me, and this foundation is a way to honor that commitment.
I’m also passionate about photography and recently started a page called ShadowsAndTruth, where I share my work. I’m drawn to black-and-white images, architectural lines, and —anything that tells a story with depth. Creativity keeps me grounded and inspired.
In my spare time, I love spending time with my family, listening to music, and learning new things. I currently attend Santa Ana College, where I’m studying Entrepreneurship and Innovation. It fits me perfectly—I’m always thinking of what’s next, how to grow, and how to pour into the people around me.
At Med One, I work as a Centralized Dispatcher. My role allows me to be part of something bigger than myself, and what I enjoy most is the people. There’s a sense of community here that you can really feel—people support each other and show up for one another, and that makes a difference.
Life’s busy, but it’s purposeful—and I’m grateful to be walking in that purpose every single day.
BENJAMIN THORNOCK
MEDIA PRODUCTION SPECIALIST | SANDY, UT
I was born in San Diego, California, but moved to Utah shortly after and have lived here most of my life, growing up in Taylorsville. My mom is from Tokyo, Japan, and met my dad at BYU, where they eventually got married. I’m the youngest of two, with an older sister who’s three years older than me.
Growing up, I played just about every sport I could. My dream was to play football for BYU, but after realizing I wasn’t quite big enough, I found my way to Short Track Speed Skating at the Utah Olympic Oval. I started skating at 11 and stuck with it until I was 24. During that time, I competed on the Junior World Team twice and had the chance to travel to places like Bulgaria and Austria, where we won a bronze medal and set an American record in the men’s relay.
I took a break from skating to serve a church mission in Hokkaido, Japan, which was especially meaningful to me given my Japanese heritage. When I came back, I returned to skating and made the national team, training full-time. Unfortunately, I broke my ankle during the year of Olympic Trials, and after that season, made the decision to retire.
I met my wife while visiting Japan with my family after my mission. She had just started her own mission, so we didn’t think much of it at the time—but we reconnected online later, dated long-distance, and eventually got married. She’s been my biggest supporter ever since. We love watching Korean dramas, movies, and sports together.
Although I never got to wear a BYU football jersey, I did get to fulfill part of that dream by working as a videographer for BYU Athletics while going to school. I studied Advertising at BYU with a minor in Entrepreneurship and had the opportunity to join the BYU AdLab, where I developed a deeper love for storytelling through video. One of my proudest moments was winning a Student Emmy for a WNBA spec ad called Welcome to the W.
I’ve only been at Med One for a few weeks, but I already feel incredibly grateful to be part of such a supportive and talented team. Everyone has made me feel right at home. I’m excited to keep growing here and to contribute through what I love—creating meaningful photo and video content for our social media, website, and YouTube.
ALEXANDER URENA
WAREHOUSE MANAGER | FORT LAUDERDALE, FL
I was born and raised in the Dominican Republic as a fifth-generation Taino on my father’s side of the family. At 15, I moved from the Dominican Republic to the United States. Since then, I’ve spent most of my life in New York and New Jersey before recently moving to Florida.
Having both of my parents still living is a huge blessing because they can still provide guidance. My mother, who is considered my inspiration and hero, lives in Puerto Rico, which we visit whenever we can. My father, a true gentleman who taught me how to be responsible at an early age, lives in New York. In addition to my lovely wife, I have a sister, two brothers, and a gorgeous daughter who turns 21 soon.
I enjoy taking long walks in the park, reading, and have a penchant for writing and traveling. I also enjoy working out and going to the gym. I used to play a lot of baseball when I was younger and will occasionally go to the batting cage to hit a few balls. I also really enjoy going to sporting events and try to attend as many as possible throughout the year. I am a huge New York Mets fan and a Michigan fan for college football.
I love teaching and coaching; at church, my spouse and I are among the elder members who support the youth community. We try our best to be role models for the future generation. In my spare time, I like playing with our dog, attending church, going to movies, and trying new restaurants.
I studied to become a medical assistant at Sanford Brown Institute in New Jersy. To improve as a persona and a manger, I also enrolled in online training courses for OSHA, Six Sigma white and green belt, and psychology.
For Med One, I oversee the warehouse in Fort Lauderdale. Since we currently don’t have a large workforce here, I handle almost every task, including delivery, pick-up, receiving, and storing equipment. I also go to medical establishments to inform them that our services are available in the South Florida area.
What I like most about my position is the capacity to assist others. From a young age, my mother instilled in me the values of kindness, compassion, and this company allows me to serve our consumers while also helping patients in need.Knowing that we are providing a helpful service to me is such a satisfying experience.
CRAIG BURTON
SENIOR WEB DEVELOPER/DESIGNER | SANDY, UT
I’m the second-youngest in a family of seven, with two brothers and two sisters. I’ve spent most of my life in Sandy, Utah, and still live here today—which makes my commute to work a breeze (usually under ten minutes!). My wife, Lindsay, also grew up in Sandy, so working at Med One has been a great fit for us—we’re close to both of our families and the community we know and love.
Lindsay and I just celebrated our 20-year anniversary this past November. We met in 2003 and got married a little over a year later. We have three wonderful kids. Our oldest, Kayden, is 19 and looking into becoming a barber after graduating from Hillcrest High School. Koby is 15 and just wrapped up his freshman year of high school. He enjoys learning, staying active, and is part of the wrestling team. Our youngest, Keslyn, will turn 13 in July. She’s energetic and full of personality—she loves music, makeup, clothes, and dance. She just finished a class where she learned aerials and has also tried basketball and soccer.
I earned my bachelor’s degree in Digital Media from Utah Valley University, with an emphasis in Internet Technology. I later completed a master’s degree in Graphic Information Technology through Arizona State University. After finishing school, I worked for a small company in Lehi for a little over a year before joining Med One. My role here blends web development and design—two areas I really enjoy—so it’s been a great fit.
Outside of work, I love spending time with my kids and being active. I enjoy movies, music, video games, and just about all things media. I’m also a big fan of pickleball, Real Salt Lake, and Utah Jazz games. I have a bit of a gadget obsession and love trying out new tech. When I can, I enjoy hiking, traveling, and any outdoor adventure that brings a bit of excitement.
Med One has been a great place to grow professionally. I’ve had the chance to work with some incredible people, and I look forward to continuing to contribute in meaningful ways.