The Difference We Make Together

Throughout 2025, the great people at Med One focused each month on the different traits that make up COURAGEOUSLY. There was so much good that came about through this campaign: employees were able to focus on a different trait each month, our Marketing Creative Team produced great videos highlighting the letter of the month, getting employees perspective and presenting winners, but the highlight for me was that our people took the time to recognize their peers and the good things they do in their roles. Overall, there were 398 nominations during the year. This means that 398 times a Med One employee took the time to recognize someone else to highlight the way they embody COURAGEOUSLY in their daily efforts.

What a tribute to our people! In a world where the default setting is to criticize and belittle, I find it striking how enthusiastic our people were about drawing attention to the good things they see others do.

Each area of Med One helps another AREA become successful.

Each time a person received a nomination, that nomination was sent to the nominee for them to read. These were sent unannounced, so nominees had a chance to see who they were nominated by and read for themselves the nomination. I had the opportunity to see the reaction of nominees several times, and it was gratifying to see the joy and appreciation felt by nominees.

In December the final trait was YOU ARE THE DIFFERENCE. The perfect trait to end the year. Med One's most valuable asset is its people, and our company is what it is because of great people. In all our offices throughout the country there are people who exhibit a willingness to do whatever it takes to make a difference in their area. We are fortunate as an organization to know there are people who care so much about the mission of Med One and feel empowered to work in such a way, knowing that their contribution matters, and that they really do make a difference in the lives of the people and communities we serve.

The reality that each person is the difference connects with a concept called Transactive Memory. Transactive memory is basically a group memory system where individuals specialize and rely on each other to retain and retrieve knowledge about their area of expertise. Collective memory and expertise are far more powerful than any single person's memory, and in an organization where there is trust and respect, people are free to do what they do best and contribute in ways that best suit their ability. This helps develop levels of communication and shared experience that enable teams to work through challenges and create positive opportunities.

We see transactive memory happening at Med One all the time. For example, when our leasing sales teams create new business, they rely on our credit team to offer their expertise, they rely on our sales support team to mix in their expertise, then the accounting team provides their expertise and so on. For our Rental Sales team, they rely on our Ops teams, drivers, and others to provide their expertise all in effort to best serve our customers. In our Marketing team, one member may focus on social media, another is expert in analytics, another is relied on for content creation, and all effectively share a knowledge base to produce as a team.

We collectively know that all of us at Med One are the difference.

Earlier in the year I read a comment in a quarterly evaluation that struck me. "Too many people look at their department as the most important in the company, by default causing them to think everyone else's is less important." It is positive when people take great pride in their department and what is means to Med One. It is far greater when each department recognizes how they compliment other departments and work together to do great work. The simple truth is that each area of Med One helps another area become successful. No single department can accomplish their goals alone. This is why transactive memory matters so much.

This is where the power of the COURAGEOUSLY campaign matters. When our people reach across different departments, recognizing the good that others do and how important it is toward achieving goals, we create a culture and an organization where we all feel the great worth of their role and their effort, and we collectively know that all of us at Med One are the difference.