Written By: Grady Brown
Many years ago, as a young high school student, I was introduced to the game of racquetball by two friends. Soon after, we were playing a modified version of the game with each other, where three players participate together, called "cutthroat." There were three open-air courts at our high school that consisted of a front wall, two partial sidewalls, and a short back wall. (A normal court is an enclosed room with a small door which allows the players to use the full height of all four walls and the ceiling). The three of us played at similar skill levels and would rush to meet each other at the courts after getting off the bus and before class started. We would meet again during our lunch period, and often we would stay after school to play one of several teachers who also liked to play. On one of those warm Arizona afternoons, the teacher I was playing paused the play of the game and took a moment to give me some advice. He said, "get your feet right" and demonstrated how to position my feet in relation to the front wall. This simple instruction had a very dramatic, positive impact on my game. As I made the consistent effort to move my body, including my feet, into the correct position, my ability to score points improved. As I've grown older, the principle behind "getting your feet right" seems to have greater and greater application.
Getting in the correct physical position is a fundamental requirement for success in most athletics. Obtaining the necessary balance between work, family, and play is also essential for meaningful relationships. The senior leadership group at Med One has made very important plans for 2020. To be successful in this work, we've needed to be thoughtful and review our most basic business objectives – i.e., "getting our feet right." One of these most basic positions is: We view our role as a stewardship, always seeking to balance what is right and best for our company, employees, and customers.
We liken these three constituencies (Company, Employees, and Customers) as a three-legged stool, which functions best when it is balanced. We are striving to consider each of these important legs in all of our planning and decision making. We believe that this view is more sustainable and fairer to all parties involved.
One illustration of this balance is when Med One signs a rental, lease, or product purchase agreement with one of our customers. When the agreement is finalized, the Med One team must execute operationally to deliver the medical equipment or approved lease documents. Employees must then work to accomplish the many transactional duties associated with preparation, cleaning, shipping, and delivery. Customers are then responsible for returning payment, as defined in the agreement. When the three parties perform their respective obligations, all three are served well and prosper. The Med One management and Med One employees are grateful for customers who partner with us, place their trust in us, and who faithfully pay for our products and services.