Why? Why? Why? Why? Why?

By Ibby Smith Stofer
Using the "5 Why's Tool" to identify how you can help your customer say "YES"!
If any of you have the joyful and sometimes trying experience of having children or grandchildren, then I am sure the thought of even hearing the word 'Why' one time-let alone 5 times-is enough to make you want to scream.








