Does Silence mean success?
By Ibby Smith Stofer
If a tree falls in the forest, and no one is there, does it make a sound?
If your customer is silent does that mean you were successful or they are satisfied? Do you ever wonder what your customers say about you? How do they feel about doing business with you? Is it a necessity or a benefit? How do you know? What is the reality of your customers’ opinions of your firm, your representatives, or your company?